Our Promise to You
At Oh So Heidi, we believe that jewellery is more than just an accessory—it’s a reflection of your journey, love, and unforgettable moments. Every piece we create is designed to go the distance with you, crafted for beauty, durability, and timeless elegance.
To ensure your complete confidence in your purchase, we proudly offer a 2-year guarantee—because your cherished jewellery should be as resilient as the memories it represents.*
*For full terms and conditions, please see our guarantee policy.
Repair & Replace
What’s Covered?
✨ Repairs: If your jewellery has a clear manufacturing fault, we’ll repair it free of charge within two years of purchase.
✨ Replacements: In the rare event that we can’t repair your piece, we’ll replace it with an identical design for a small fee. If your style is no longer available, we’ll work with you to find the closest match.
Because timeless elegance should never fade. 💛
What’s Not Covered
While our 2-year guarantee ensures your jewellery is crafted to last, there are some exclusions to keep in mind:
🚫 Natural Wear & Tear – Fading, scratches, or plating wear that occurs over time with regular use.
🚫 Accidental Damage – This includes dents, bent rings, or any other damage caused by impact.
🚫 Third-Party Alterations – Repairs or modifications made by anyone other than Oh So Heidi will void the guarantee.
🚫 Misuse or Improper Care – Damage caused by neglect, exposure to harsh chemicals, or improper storage.
🚫 Size & Style Changes – Our guarantee covers the exact size and style you originally purchased. Replacements in a different size or style are not included.
For tips on how to keep your jewellery looking its best, check out our Jewellery Care Guide. 💛
Requesting Warranty Coverage
If you believe your Oh So Heidi jewellery has a manufacturing fault and qualifies under our 2-year guarantee, follow these simple steps to initiate a claim:
1️⃣ Get in Touch – Email our team at hello@ohsoheidi.com to start your warranty claim.
2️⃣ Provide Order Details – Share your original order information, including your order number and purchase date.
3️⃣ Describe the Issue – Let us know what’s wrong and, if possible, include clear photos of the jewellery.
4️⃣ Next Steps – Our team will guide you through the process, including how to return your piece for assessment.
We’re here to make things right, so you can continue wearing your jewellery with confidence. 💛
