Everything you need to know.

Build Your Hoops lets you create your own pair of charm hoops. First, choose your base hoops. Then add the charms you love. Once you’ve picked your pieces, add them to your bag and your saving will show automatically at checkout.

Yes, if you’re using Build Your Hoops, you choose your hoops and charms separately. Some products are sold as a complete hoop + charm set, but charm-only products and hoop-only products will clearly say what’s included on the product page.

Yes. Our hoops are designed to be worn with or without charms. You can keep them simple for an everyday look, then add charms when you want something more playful.

Yes. Our removable hoop charms are designed so you can switch your look whenever your mood changes. Wear one charm, mix a few together, or keep your hoops simple.

Our charms are designed for compatible Oh So Heidi hoop styles. Please check the product details on each charm and hoop page before buying. If a charm or hoop has specific compatibility notes, we’ll include them in the product details.

Yes. Add your hoops and charms to your bag, then your saving will show automatically at checkout.

Huggie hoops are small hoop earrings designed to sit close to the ear. They’re easy to wear, comfortable for everyday styling and perfect for adding removable charms.

No. Hoop-only products include the hoops only unless the product page clearly says charms are included. If you want a ready-made set, look for products labelled Hoop + charm set.

Yes. You can start with a simple pair of hoops, then add charms later when you want to change your look.

Yes. Our hoops are designed for everyday styling. They’re made to be easy to wear alone or with charms. A little care still helps keep them looking their best, especially around perfumes, sprays, lotions and harsh chemicals.

Yes. Charm-only products are sold separately from hoops unless the product page clearly says otherwise. Look for the Charm only label and the What’s included? section.

No. Hoops are sold separately with charm-only products. If you need hoops to wear with your charm, choose a compatible Oh So Heidi hoop style.

This depends on the product. Some charms may be sold as a single charm, while others may be sold as a pair. The product page will clearly say this in the What’s included? and Product details sections.

Yes. You can mix compatible charms to create a hoop stack that feels personal, playful and easy to change.

Yes. Our hoop charms are designed to be removable so you can switch your look.

A hoop + charm set includes both the hoops and the charms. These are ready-made combinations, so you get the full look in one product.

Yes. If the charms are removable, you can wear the hoops with the charms or on their own.

Yes, where the charms are removable. You can switch them with other compatible Oh So Heidi charms.

Every product page has a What’s included? section. This will tell you whether you’re buying hoops only, charms only, studs, or a complete hoop + charm set.

Yes. Our stud earrings are sold as a pair unless the product page says otherwise.

Yes. Our studs are designed to be easy to wear for everyday outfits, simple gifting and little details that still feel special.

Our jewellery is designed to be kind on sensitive ears and comfortable for everyday wear. If you have very sensitive skin, please check the product details before wearing.

Please check the Product details section on each stud product page. Most stud styles come with secure earring backs designed for everyday wear.

Yes. Every Oh So Heidi order is packed with care, so it feels special whether it’s a gift or a treat for yourself.

Selected Oh So Heidi pieces are designed with a waterproof finish. This means they’re made for real life and everyday wear, but we still recommend avoiding harsh chemicals to help keep them looking their best.

Selected pieces are made with a tarnish-free finish. Please check each product page for the exact product details and care guidance.

Our waterproof pieces are designed to handle everyday water exposure, but we recommend drying them gently afterwards. To keep your jewellery looking its best, avoid prolonged exposure to soaps, shampoos, chlorine, bleach and cleaning products.

We recommend avoiding chlorine, bleach and harsh chemicals. Even with waterproof and tarnish-free jewellery, swimming pools, hot tubs and cleaning products can be harsh on the finish.

Gently wipe after wear, dry after water exposure, avoid perfumes, sprays, lotions, fake tan, chlorine, bleach and cleaning products, store separately when not being worn, and avoid pulling, twisting or forcing clasps and charms.

Store your jewellery separately in its pouch, box or a safe jewellery organiser when you’re not wearing it. This helps avoid scratches, tangles and unnecessary wear.

Our jewellery is designed to be kind on sensitive ears and comfortable for everyday wear. Please check the material details on each product page before ordering, especially if you have very sensitive skin or known metal allergies.

If your ears are very sensitive, always check the product material before wearing. If irritation happens, stop wearing the jewellery and seek advice if needed.

Yes. Every order is packed with care so it feels special from the moment it arrives.

Yes. You can enter the recipient’s delivery address at checkout.

We recommend checking your Shopify packing slip settings before launch to make sure this is set up how you want it.

Oh So Heidi jewellery is cute, wearable and personal without feeling over the top. Hoops and charms are especially giftable because the customer can build a look around someone’s style, mood or favourite little detail.

Delivery options and estimated timings are shown at checkout. We’ll pack your order with care and send it as quickly as possible.

Delivery costs are shown at checkout before you pay.

If your selected delivery method includes tracking, tracking details will be sent once your order has been dispatched.

If your order hasn’t arrived within the expected timeframe, please contact us at hello@ohsoheidi.com. Include your order number so we can look into it for you.

Eligible items can be returned in line with our returns policy, provided they are unworn and in their original packaging.

For hygiene reasons, earrings can only be returned if they are unworn and in their original sealed packaging.

If something arrives damaged, faulty or not as expected, please email us at hello@ohsoheidi.com. Include your order number, a short explanation and clear photos so we can help.

Some personalised, limited, sale or final-sale items may have different return rules. Please check the product page and returns policy before ordering.

Selected Oh So Heidi pieces are covered by our 5 Year Colour Warranty. This covers eligible jewellery against colour fading and tarnishing through normal wear.

Our 5 Year Colour Warranty covers colour fading through normal wear, tarnishing through normal wear, and finish issues where the item has been worn and cared for properly.

Our warranty does not cover lost items, missing single earrings, scratches, dents, chips, bent hoops, damaged posts, broken clasps caused by force, damage from pulling, twisting or dropping, chemical damage, poor storage, altered items, second-hand items or general wear and tear that does not affect the colour finish.

The warranty lasts for 5 years from the date of purchase. You’ll need proof of purchase so we can confirm when the item was bought.

Only products marked as covered by the 5 Year Colour Warranty are included. Some items, finishes, accessories, limited pieces, sale items or packaging may have different cover.

Email hello@ohsoheidi.com with the subject line 5 Year Colour Warranty Claim. Include your order number, full name, order email address, item name, a short description of the issue, and clear photos of the jewellery.

No. Our 5 Year Colour Warranty is offered in addition to your statutory rights. It does not replace your legal rights if an item is faulty, not as described or not fit for purpose.

Choose the product you want, select any options such as colour or finish, then add it to your bag. When you’re ready, go to checkout and follow the steps to complete your order.

Yes. If you have a valid discount code, enter it at checkout.

Check that the code has been entered correctly, the code is still valid, the products in your bag are eligible, and any minimum spend or bundle rules have been met. For Build Your Hoops savings, add your hoops and charms to your bag, then your saving will show automatically at checkout.

If you need to change something, email us as quickly as possible at hello@ohsoheidi.com. We’ll do our best to help, but once an order has been packed or dispatched, we may not be able to make changes.

Email us as soon as possible if you need to cancel. If your order has already been packed or dispatched, you may need to follow the returns process instead.

Check the Product details section on the product page. Where possible, we include details such as hoop size, charm size, stud size, full drop length, fastening type, material and finish.

Full drop means the approximate total length from the top of the hoop to the bottom of the charm when worn together.

Finish refers to the colour or surface style of the jewellery, such as gold, silver, blush detail or coloured enamel detail.

Sold as tells you whether the item is sold as a single piece or a pair. Studs are usually sold as a pair, some charms may be sold as single charms, and hoop sets are usually sold as pairs. Always check the product page before ordering.