Free UK delivery
Free Royal Mail Tracked 48 delivery on every UK order, with no minimum spend.
Shipping & returns
Getting your jewellery to you safely.
Everything is packed with care and sent from the UK. Here’s what to expect when ordering from Oh So Heidi, plus how returns work if something isn’t quite right.
Free on every UK order
No minimum spend
Free UK delivery. Every order.
No minimum spend, no code and no surprise delivery charge at checkout. Every UK order includes free Royal Mail Tracked 48 delivery.
Free UK delivery
Tracked delivery
Ready to gift
30-day returns
5 year warranty
The quick version
Simple, clear and easy to sort.
Fast dispatch
Orders placed before 2pm Monday–Friday are usually dispatched the same working day.
30-day returns
Changed your mind? Return eligible items within 30 days of delivery.
Delivery
Free tracked delivery, every time.
Free tracked UK delivery is automatically applied to every order. There is no minimum spend and no code required.
Free UK Delivery
Royal Mail Tracked 48
FREE
Estimated delivery
2–4 working days
Delivery estimates begin once your order has been dispatched.
Express UK Delivery
Royal Mail Tracked 24
£4.99
Estimated delivery
1–2 working days
Royal Mail Tracked 24 is not a guaranteed next-day service.
Packed with care
Dispatch times
Orders placed before 2pm Monday to Friday are usually dispatched the same working day.
Orders placed after 2pm, at weekends or on UK Bank Holidays will be dispatched on the next working day.
You will receive an email with tracking information as soon as your order is on its way.
Orders placed before 2pm Monday to Friday are usually dispatched that working day.
Orders placed after 2pm are dispatched on the next working day.
We will email your tracking details as soon as Royal Mail has your order.
From us to you
What happens after you order
A simple little journey from checkout to wearing your new favourites.
You order
Choose your favourites and complete checkout.
We carefully pack it
Your jewellery is checked and packed ready to gift.
Royal Mail collects it
We send your tracking details by email.
Delivered to your door
Your order arrives using your selected delivery service.
Wear it on repeat
Waterproof jewellery made for everyday life.
Returns
Returning an item
If you need to return an item, please contact us first so we can help. Items should be returned unused, unworn and in their original packaging.
To be eligible, items must be:
Items must not show signs of wear, use or damage.
Items must be returned with their original packaging.
Items must be in their original condition and suitable for resale.
Returning earrings
For hygiene reasons, earrings can only be returned for a change of mind if they are unopened, unworn and any hygiene seal remains intact.
This does not affect your rights if an item is faulty, damaged or not as described.
Sending it back
Return postage
For change-of-mind returns, the customer is responsible for return postage.
If your item is faulty, damaged, incorrect or not as described, Oh So Heidi will cover reasonable return costs.
The customer is responsible for the cost of returning a change-of-mind order.
We will cover reasonable return costs where an item is faulty, damaged or incorrect.
Use a tracked service and keep your proof of postage until your refund is complete.
Once it reaches us
Refunds
Once we receive your return, we will inspect it and let you know whether the refund has been approved.
Approved refunds are usually issued to your original payment method within five working days.
Depending on your bank or payment provider, it may take a few additional days for the refund to appear in your account.
Our usual processing time
Within 5 working days
Refunds are issued to the original payment method once your return has been inspected and approved.
How it works
How to start a return
We’ll keep the process simple and clear.
Email us
Send your order number and a short note about what you need help with.
Wait for instructions
We’ll reply with the next steps before you send anything back.
Pack it safely
Return the item safely packaged, using the instructions we provide.
Good to know
Faulty or damaged items
If something arrives damaged or you believe your item is faulty, please contact us as soon as possible with your order number and clear photos.
We’ll review the issue fairly and help put it right where appropriate.
Your legal rights
Online cancellation rights
For most eligible online purchases, you have the right to tell us that you wish to cancel within 14 days of receiving your order. You then have a further 14 days to return the goods.
Nothing on this page affects your statutory rights where goods are faulty, damaged, not as described or not fit for purpose.
Quick answers
Shipping & returns FAQs
A few helpful answers before you message us.
How long will my order take?
Delivery times can vary depending on the delivery service, busy periods and bank holidays. You’ll receive updates when your order is dispatched.
Can I change my delivery address?
Please message us as soon as possible. If your order has not been packed or dispatched yet, we’ll do our best to help.
Can I return earrings?
For hygiene reasons, earrings may not be returnable unless faulty. Please contact us if you’re unsure about your item.
Who pays for return postage?
Return postage may be the customer’s responsibility unless the item is faulty or incorrect. Please contact us before returning anything.
What if my item arrives damaged?
Please email us with your order number and clear photos as soon as possible so we can review it and help.
When will I receive my refund?
Approved refunds are usually issued within five working days. Your bank or payment provider may take a few additional days to display the payment.
Helpful links
Need a little more help?
Find care advice, warranty details and quick answers before or after your order.
