Contact us
Need a little help?
Whether it’s a question about your order, choosing the right piece, or looking after your jewellery, we’re here to help.
Before you message
Simple questions. Quick support. No fuss.
If your message is about an order, include your order number so we can help faster.
How to reach us
How to reach us
Send us a message and we’ll get back to you as soon as we can. If your message is about an order, include your order number if you have it.
Send us a message
What we can help with
From first favourites to order questions.
Questions about your order, shipping time or tracking.
Need to send something back? We’ll help you get it sorted.
How to keep your pieces looking polished and ready to wear.
Need help choosing the right piece? Message us before you buy.
Buyer confidence
A little reassurance before you buy.
Made for everyday wear, holidays, weekends and real life.
Designed to keep its polished finish with proper care.
Comfort-led pieces made with sensitive ears in mind.
Because jewellery should feel good beyond the first wear.
Quick answers
Before you message
A few common questions that might help straight away.
How quickly will you reply?
We aim to reply as quickly as possible, usually within 1–2 working days.
Can I change or cancel my order?
Message us as soon as possible with your order number. If your order hasn’t been packed yet, we’ll do our best to help.
Is your jewellery suitable for sensitive ears?
Our pieces are designed to be kind on skin and comfortable for everyday wear.
Is the jewellery waterproof?
Our jewellery is made for everyday wear, but we recommend avoiding harsh chemicals to help keep it looking its best.