5 Year Colour Warranty
Made to stay cute.
Jewellery should feel fun, easy and wearable — not something you worry about after a few wears.
Our cover
Colour cover for real-life wear.
Selected Oh So Heidi pieces are covered against colour fading and tarnishing through normal everyday wear.
Our promise
We’ll help make it right.
Selected Oh So Heidi pieces are covered by our 5 Year Colour Warranty. If your jewellery loses its colour through normal everyday wear, we’ll review it fairly and help make it right.
What’s covered
Colour that’s made to last.
Our 5 Year Colour Warranty covers eligible Oh So Heidi jewellery against colour fading and tarnishing through normal everyday wear.
If the colour finish fades through normal wear sooner than it should, we’ll review it fairly.
If an eligible piece tarnishes through normal wear, it may be covered under the warranty.
If the surface finish changes unexpectedly with proper care, we’ll take a proper look.
Pieces are made for real life, but good care still helps keep them looking their best.
Normal wear
Made for everyday jewellery moments.
Normal wear means using your jewellery in a reasonable, everyday way. Oh So Heidi pieces are designed to be waterproof and tarnish-free, but care still matters.
What’s not covered
Fair cover, without overpromising.
The warranty protects the colour finish. It does not cover accidental damage, misuse, lost items or avoidable wear and tear.
How to claim
Making a warranty claim is simple.
If you think your item is covered, send us the details and we’ll review it fairly.
Email us
Send your claim to hello@ohsoheidi.com with the subject line 5 Year Colour Warranty Claim.
Include your details
Add your order number, full name, order email address, item name and a short description of the issue.
Send clear photos
Please include one close-up photo and one full-item photo so we can review it properly.
We’ll review it
If approved, we’ll offer a fair solution such as a replacement, similar alternative or store credit.
Care matters
Help your jewellery stay lovely.
Our jewellery is made for everyday wear, but good care helps protect the finish and keep it looking polished.
Pat dry after water exposure to help protect the finish.
Keep away from perfumes, sprays, lotions, fake tan, bleach and cleaning products.
Store pieces separately when not being worn to avoid scratches and tangles.
Use a soft cloth and avoid harsh cleaning or forcing clasps and charms.
Quick version
Your jewellery is covered for colour.
Your Oh So Heidi jewellery is covered for 5 years against colour fading and tarnishing through normal wear.
Covered
- Colour fading
- Tarnishing
- Finish issues through normal wear
Not covered
- Lost items
- Accidental damage
- Scratches, dents or bending
- Chemical damage
- Poor storage
- General wear and tear
Need to know
Warranty FAQs
How long does the warranty last?
The warranty lasts for 5 years from the date of purchase. You’ll need proof of purchase so we can confirm when the item was bought.
Is every product covered?
Only products marked as covered by the 5 Year Colour Warranty are included. Some items, finishes, accessories, limited pieces, sale items or packaging may have different cover.
Will I need to send the item back?
Sometimes. In many cases, clear photos may be enough. In some cases, we may ask you to return the item so we can inspect it properly. Please don’t send anything back until we’ve confirmed what to do.
What happens if my claim is approved?
Depending on the product and availability, we may offer a replacement, a similar alternative, store credit or another fair solution.
Does this affect my legal rights?
No. Our 5 Year Colour Warranty is offered in addition to your statutory rights. It does not replace your legal rights if an item is faulty, not as described or not fit for purpose.